Green Flag Residences – Data Protection & Privacy Policy

1. Introduction Green Flag Residences (“we”, “our”, “us”) is committed to protecting the privacy and security of our guests’ personal data. This policy explains how we collect, use, store, and protect your information when you book or stay at our properties.

2. What Data We Collect When you make a booking or enquiry, we may collect: Full name(s) of all guests Contact details (email, phone number, address) Payment details (processed via secure providers – we do not store card information) Identification documents (if required for verification or compliance) Booking details (dates, property, number of guests)

3. How We Use Your Data We use your personal data to: Process and manage your booking Communicate regarding your stay Meet legal and regulatory obligations (including HMRC and local council requirements) Improve our services and guest experience We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing We process your data under the following lawful bases: Contract: To fulfil your booking and provide accommodation services Legal Obligation: For tax and compliance purposes Legitimate Interest: To ensure property security and guest safety

5. Data Retention Booking and payment records are retained for 7 years as required by UK law. Guest ID and verification data are retained for 12 months unless required for legal reasons.

6. Data Security We use secure systems to store guest data and restrict access to authorised personnel only. All electronic data is stored in encrypted systems compliant with UK GDPR.

7. Guest Rights You have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (subject to legal obligations) Object to processing or request data portability To exercise your rights, please contact us at [insert your business email address].

8. Cookies & Website Our website may use cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings.

9. Third-Party Booking Platforms When booking via Airbnb, Booking.com, or other platforms, your data is also subject to their privacy policies. We only receive the information necessary to process your booking.

10. Contact For any questions regarding this policy or to exercise your rights, contact: 📧 info@greenflagresidences.co.uk 📍 85 Great Portland Street, London W1W 7LT